Complaints

Dear consumers,

At Games4you d.o.o. customer satisfaction is our top priority. We are committed to providing excellent service and support to ensure a positive experience with every purchase. If you have lost your receipt or have any questions, we encourage you to contact us. Our team will do everything possible to assist you and find an appropriate solution. Your trust is important to us, and we strive to uphold it through transparency, flexibility, and care for your needs.

In accordance with the Consumer Protection Law of the Republic of Serbia, Games4you d.o.o. is dedicated to protecting your rights and providing high-quality products and services.

Complaints

If you believe that the product you purchased from us has defects or does not comply with the contract, you have the right to file a complaint. You can submit your complaint in person at any of our five physical stores or via email at aleksandra@games4you.rs. When submitting a complaint, please provide proof of purchase, such as a receipt, card slip, or other transaction evidence.

Responsibility for conformity

We are responsible for the conformity of the goods with the contract for a period of two years from the date of purchase. If non-conformity occurs within six months from the date of purchase, it is presumed to have existed at the time of purchase, unless it is contrary to the nature of the goods or the character of the non-conformity.

Consumer rights in case of non-conformity

In the case of non-conformity, you have the right to request repair or replacement of the product. If this is not possible or would impose an unreasonable burden, you may request an appropriate reduction in price or the termination of the contract. You cannot terminate the contract if the non-conformity is minor.

Complaint resolution procedure

After receiving your complaint, we will issue a written or electronic acknowledgment of receipt. We will resolve the complaint as soon as possible, and no later than 15 days from the date of submission. The decision to accept or reject the complaint will be provided to you in written or electronic form.

Right to withdraw from the contract

If you made the purchase remotely (via the internet or phone), you have the right to withdraw from the contract within 14 days from the day the goods were delivered, without providing a reason. To exercise this right, you need to fill out and send the withdrawal form, which you can download from here. You are required to return the goods at your own expense, without delay, and no later than 14 days from the day you sent the withdrawal form. We will issue a refund after we receive the returned goods and confirm that they are unused and undamaged.

Out-of-court resolution of consumer disputes

In case of a dispute, you can initiate an out-of-court consumer dispute resolution process before the competent consumer protection body. More information about this procedure can be found on the official website of the Ministry of Internal and Foreign Trade of the Republic of Serbia here.

For additional information or questions, feel free to contact us via email at aleksandra@games4you.rs or by phone at 061/04488700

Thank you for choosing us.

Your Games4you.