Exchange of the item

If, after receiving the package, you find that you have received the wrong item, please do not open the product, especially if it is wrapped in cellophane, as opening it may complicate or prevent its return.

In order to resolve the situation as efficiently as possible, please prepare the following information:

• Order number (you can find it in the email you received as the order confirmation)
• Name and surname of the orderer

After gathering this information, please contact us by phone at the number 061/4488700 or via email at aleksandra@games4you.rs. Our team will immediately check the issue and offer you the most suitable solution.

The deadline for replacement

The deadline for replacing a wrongly delivered item is 30 days from the date of receipt of the shipment. If this period has expired for any reason, feel free to contact us; if possible, we will do our best to assist you in that case.

Shipping costs for incorrectly delivered items

If the error was caused by our fault, Games4you d.o.o. will cover all costs for the item exchange, without exception. However, if it turns out that the mistake was made by the customer, the customer will bear the cost of the exchange.

Our goal is your satisfaction, so we will do everything in our power to resolve any issue to the mutual satisfaction of both parties.